Novsight® Warranty Policy
We stand behind the quality of our products and offer a limited warranty on our products, including LED bulbs, floor mats, LED light bars, headlights, small lights, rooftop tents, side tents, camping lights, camping light tripods, etc., but does not include decoders, accessories, gifts, snaps, clothes, hats, mobile phone holders, etc. The warranty covers any defects in materials or workmanship under normal use during the warranty period.
Warranty period
Different products have different warranty periods, as follows:
▶ Off-road LED pod lights (Cyber1 Series, Halo Series, Rock Series（In addition to Rock X LED Pods）) and LED light bars: five years from date of purchase
▶ LED Headlights, Rock X LED Pods, Roof Top Tents (SKU: A500-RTT-03), tripods for camping lights, Switch Panel: two years from the date of purchase
▶ Roof Top Tents (SKU: A500-RTT-QT1, A500-RTT-02), Car Side Awing, Camping Lights, Floor Mats: one year from the date of purchase
Warranty coverage includes:
● Shipping damage
● Product quality defects
Note: All defects and submissions within the warranty period are at the sole discretion of the Novsight Customer Service Team and will determine whether a fair and/or reasonable resolution is provided.
Warranty does not cover
The following specific situations are not eligible for warranty:
● Damage caused by improper installation, unauthorized repair, misuse, abuse, neglect, missing parts and/or modifications.
● Accidental damage or collision.
● Damage caused by exposure to chemical contaminants and corrosive agents.
● Products lost or damaged due to natural disasters.
● Products lacking original proof of purchase.
● Products purchased "as is" have known defects such as customs clearance, factory seconds, etc.
● Clothing such as stickers, caps, shirts, hats, jumpers and gifts such as mobile phone holders.
Warranty application steps
If there is a problem with your product during the warranty period, please follow the steps below to apply for warranty service:
Contact Novsight customer service via email ( service@novsight.com ) or phone (1-888-862-9850) for product issues.
Please provide the following information:
1. Screenshot of your order information
2. Pictures or videos of defective items
For orders where the product is car lights, the after-sales barcode of the product needs to be provided.
After checking and confirming the problem, we will propose a specific solution within 2-3 working days.
Thank you for choosing Novsight products, we will wholeheartedly provide you with quality service. If you have any questions or suggestions about our warranty policy, please feel free to contact us.