HALO 8 Inch Pod 20 Inch Bar
Discount Code FAQ
1.How do I use the discount code?
Copy the discount code from the product page,and then apply the discount code at check out.
2.Can I redeem multiple discount codes?
No.Discount codes cannot be combined.Only one code can be applied per order.
3.Why is my discount code invalid?
1) The discount code is not applicable to the specific items you want to buy
2) The discount code wasn't entered correctly
3) The discount code has expired
4) The discount code is not from Novsight's official website
If you have any questions,please feel free to reach out to our customer service team:service@novsights.com
- AU Free Fast Shipping
- Description
- Review
- Shipping
- Warranty
FREE SHIPPING ZONE
Shipping costs for other countries and regions are calculated at checkout based on the weight, dimensions and destination of the items in your order. (Details of destination shipping costs and timeliness are at the bottom of this page)
SHIPPING TIME
Order processing time is within 48 hours (working days). Legal holidays will be postponed later.
Please check the following shipping details for delivery time. Different countries and regions have different delivery times. You can also check it on your checkout page and the order page after placing the order.
EXPEDITED EXPRESS
We support expedited express service (FedEx/DHL/UPS or others, we will arrange the best option according to your address), but you need to charge extra shipping fee. The specific fee is based on the weight and size of the items in your order. And destination calculations.
SHIPPING ADDRESS
The shipping address should be an actual and specific address in English, no longer than 25 characters. Additionally, we do not ship to PO Boxes.
For the Roof Top Tent and Awning Tent, the Shipping to Alaska State and countries/area outside the continental United is currently not supported, thank you for your support and understanding.
ITEMS OUT OF STOCK
If the goods are out of stock, we will immediately confirm with you which goods are in stock before shipping, and send the remaining goods when they are in stock, or provide you with other satisfactory solutions after consensus.
SHIPPING WAREHOUSE
Our delivery warehouses are mainly located in China, the United States and the United Kingdom. We will choose the best way based on the inventory of the product and the destination of the order. We currently do not accept shipments from designated warehouses
ABOUT TARIFFS
At present, except for the United States, Canada, and Australia, which do not require tariffs, other countries are required to impose tariffs. But sometimes, some customers may receive customs duties or customs invoices from their home country's customs agency. If you have any questions, please consult the local customs agency in your country before placing an order and confirm that it is acceptable before placing an order.
SHIPPING SERVICE
If you have any questions about the shipping policy, please contact our official customer service email: service@novsight.com and we will help you solve the problem.
Note: Our website does not charge any customs fees. Duties are determined by your country's customs policy, so please understand your country's customs policy
For Destination Shipping Details (Time & Cost)
Please click and check the form in this page: Shipping Fee
We stand behind the quality of our products and offer a limited warranty on our products, including LED bulbs, floor mats, LED light bars, headlights, small lights, rooftop tents, side tents, camping lights, camping light tripods, etc., but does not include decoders, accessories, gifts, snaps, clothes, hats, mobile phone holders, etc. The warranty covers any defects in materials or workmanship under normal use during the warranty period.
Warranty period
Different products have different warranty periods, as follows:
▶ Off-road LED pod lights (Cyber1 Series, Halo Series, Rock Series) and LED light bars: five years from date of purchase
▶ LED Headlights, Roof Top Tents (SKU: A500-RTT-03), tripods for camping lights, Switch Panel: two years from the date of purchase
▶ Roof Top Tents (SKU: A500-RTT-QT1, A500-RTT-02), Car Side Awing, Camping Lights, Floor Mats: one year from the date of purchase
Warranty coverage includes:
● Shipping damage
● Product quality defects
Note: All defects and submissions within the warranty period are at the sole discretion of the Novsight Customer Service Team and will determine whether a fair and/or reasonable resolution is provided.
Warranty does not cover
The following specific situations are not eligible for warranty:
● Damage caused by improper installation, unauthorized repair, misuse, abuse, neglect, missing parts and/or modifications.
● Accidental damage or collision.
● Damage caused by exposure to chemical contaminants and corrosive agents.
● Products lost or damaged due to natural disasters.
● Products lacking original proof of purchase.
● Products purchased "as is" have known defects such as customs clearance, factory seconds, etc.
● Clothing such as stickers, caps, shirts, hats, jumpers and gifts such as mobile phone holders.
Warranty application steps
If there is a problem with your product during the warranty period, please follow the steps below to apply for warranty service:
Contact Novsight customer service via email ( service@novsight.com ) or phone (1-888-862-9850) for product issues.
Please provide the following information:
1. Screenshot of your order information
2. Pictures or videos of defective items
For orders where the product is car lights, the after-sales barcode of the product needs to be provided.
After checking and confirming the problem, we will propose a specific solution within 2-3 working days.
Thank you for choosing Novsight products, we will wholeheartedly provide you with quality service. If you have any questions or suggestions about our warranty policy, please feel free to contact us.
FAQ
How do I choose lights for my vehicle?
Click Vehicle Bulb Finder, Enter the information of your car in the select vehicle search tool. Usually, the model number looks like this: H4, H7, H11, H13, 9004, 9005, 9006, 9007, 9012, etc. We will indicate the bulb model number in the product title.
About the bulb decoding issue
Only some vehicles with the sensitive car computers will encounter the decoding issue like flickering bulbs or errors on the dashboard, there are also professional decoders available in our store, so please don't worry.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Check our shipping policy
If you can't finish your order for the reason of address, it is not supported at present.
How long will it take to get my orders?
It depends on where you are. We will process shipments within 48 hours. (Except weekends)
The tracking number will be sent to you via email after the items are shipped. You can also sign up a Novsight account for convenient checking your order.
Do you charge sales tax? How much is sales tax?
We do not charge tax on the store. The specific consumption tax will be different depending on your country and region. Only for US/CA/AU orders, we have included product tax.